Frequently Asked Questions
Are Your Products Tested on Animals?
Thats a huge Nope. We are 100% Cruelty Free & We Don't Test on Animals - Not Ever.
We are absolutely, completely & totally against animal testing, and were beyond disheartened to learn that some pet foods & products use laboratory cats & dogs to test their products.
It is really not necessary to perform cruel tests just to make scientific sounding claims on packaging.
We love animals too much to ever justify using them in product development. We don't use animal-tested ingredients and we don't test on the finished product.
Are ALL Dr. Fuzzball's Products Vegan?
Absolutely! Furbabies should eat the rainbow too. Even Cats!
Contrary to popular misconceptions, it's not meat or protein that your pet's diet may be lacking in.
Cats are obligate carnivores by nature, but there are vitamins, minerals & fiber in cat-friendly vegetation that can power-up the nutrition content of their usual food and support tip top health.
And Dogs are omnivores by nature, which means they are more like us - healthiest with a range of foods that include fruits & vegetables. Not all are safe for pooches, but those that are can add a ton of benefit & variety to their diet.
NOTE: Our SuperPowders are all safe & healthy for both cats & dogs (great for multi-pet households), and our Remedies are Cat or Dog Specific.
Dr. Fuzzball's Products say "Just a Sprinkle" - is it possible to over-do it?
If you stick to the motto "Less is More" and remember that a little goes a long way, you should never have to worry about giving your pet too much.
Our products are all drug-free, whole food & herb based - so there isn't a concern for toxicity, but tummies can get upset if they get too much of a good thing.
You can certainly adjust the recommended daily dosage according to your pet’s size & needs, however, pay attention to their response!
My dog/cat is healthy, can they still benefit from Dr. Fuzzball’s SuperPowders & Remedies?
Yes, like humans, our canine and feline friend's health is greatly influenced by what they eat, and this is an ongoing, life-long pursuit!
For example, our Bref-B-Kleen is a bad breath buster - but your pet doesn't have to wreck a room with their breath to need it. Daily dental care for pets is incredibly important, and prevention of painful dental decay is just as important as their human's olfactory sensibilities.
All of our SuperPowders are designed for daily use, for both prevention & symptom support. Our Remedies are good to have on hand because even healthy pets have under-the-weathers sometimes!
What are your Shipping Policies?
We usually ship in 1-2 Business Days
We don't like waiting either! The majority of the time, your order will go out within 1-2 days of ordering, and should arrive within 7 days depending on the carrier & service.
$3.95 Flat Rate and Free Shipping Over $40 for Domestic Orders
International Orders Shipping Costs will vary by country, carrier and shipping speed. We can't offer free shipping Internationally, but we do our best to keep costs down and never charge more than the actual cost of shipping.
What if I need to make a return?
We offer a 7-day satisfaction guarantee return policy on all products
If you are unhappy with your purchase for any reason, you may return the unused (psst! not empty!) portion of the product within 7 days of receipt.
the unopened, sealed product within 14 days of receipt, provided the item is returned in its original condition.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If the item is returned due to our error, i.e., manufacturing defects, wrong item, or quality control issues, we will reimburse the shipping costs for returning your item, or provide a prepaid return label.
For all other returns, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us ! We want you to be happy and will always try to make it right!